Less rework on the bench. More customers who trust you.
PraticOS is the work order app for computer repair shops that builds trust from check-in to pickup. The computer comes in with photos, the backup is agreed up front, the diagnosis is saved and the customer approves the quote by link.
Illustrative image.
- Customer
- Jennifer Collins
- Computer
- Dell Inspiron 15 laptop · SN 7HQ2K93
- Service
- 512 GB SSD and OS reinstall
- Total
- $185.00
Approved by customer
- Start free
- iPhone and Android
- Customers approve without installing anything
From check-in to pickup, nothing forgotten
The computer comes in with photos, the customer approves and the job keeps moving until you get paid.
Say the machine. AI opens the order.
At the counter, tap Speak: “Ricardo’s Dell laptop, slow and overheating, internal cleaning and thermal paste.” AI fills in the customer, machine, services and prices from your catalog. You check it and save.
- What AI filled in is marked with ✦
- Fix it by speaking: “the cleaning is 150”
- Or take a photo of the label or the written request
Show how the machine arrived
The check-in checklist comes ready and you adjust the items: powers on, screen, damage, accessories left and the login password, with photos.
- Powers on? Screen works? Damage and accessories
- Login password inside the order, not on a sticky note
- Processor, memory and storage noted down
Diagnose and get the customer's approval
Run the hardware diagnosis and build the quote with services and parts from your catalog. The customer opens the work order in the browser, sees everything, reads your terms and approves.
- Customer approval kept on hand in case of any doubt
- Your warranty and pickup terms before approval
- Work order PDF to print or send
Get the job done, nothing skipped
Reinstalls, internal cleaning and upgrades have ready-made checklists. Open the app and see what's quoted, approved, in progress or completed.
- Backup, OS, drivers and data restored
- Temperature before and after cleaning
- Find any machine by serial number
Deliver and get paid
Get paid in full or in parts, with a discount if needed. Financial shows how much is left to collect and from whom, with a button to send the payment request.
- Partial payments and discounts in the same order
- Whoever has owed the longest shows up first
- Monthly report of what came in
The money a computer repair shop loses without noticing
There's no shortage of computers on the bench. What's missing is knowing whose each one is, what's been tested and whether the backup happened before the wipe.
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A backup nobody confirmed
The customer says there were photos on the drive and your shop erased them.
Before any reinstall, the checklist confirms the backup and that the customer was told. You have something to show.
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Passwords on sticky notes
The login password is taped to the laptop lid for anyone to see.
The password stays inside the work order, with photos, damage and accessories. Not on the laptop lid.
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Diagnosing from scratch, again
The laptop comes back and nobody knows what was already tested.
RAM, drive health in %, power supply, motherboard and CPU temperature are all saved. Search by serial number and pick up where you left off.
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Upgrades the customer can't follow
You swapped the RAM or SSD, and the customer doesn't know what changed or what they paid for.
Part replaced, old and new specs, and whether the system recognized it. The customer sees what they paid for.
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The phone ringing all day
“Is it ready yet?” Every call pulls someone off the bench.
The customer opens the link and sees the status, photos and prices without calling. You stay on the job.
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Closing the month without knowing what came in
Card, cash and transfers noted in different places. Nobody knows who still owes you.
Get paid in full or in parts and see who still owes you and what came in this month.
PraticOS speaks your trade's language
Pick your trade and the app is ready your way: vehicle at the auto shop, device at the phone repair shop, equipment in HVAC. Find yours:
Illustrative images.
Before you try it in your shop
Still have a question? Send us an email: the PraticOS team answers it.
Do I have to pay to use it?
You can start free, with no limit on work orders or customers. The free plan has a monthly limit on photos and AI use, and one checklist template. Paid plans, subscribed in the app, raise those limits and unlock your team.
Does it work for networks and servers?
Yes. It works for desktops, laptops, networks and servers. To work at the customer’s site, set a date and time on the work order and the appointment goes on the Schedule.
Can I add my own warranty and pickup rules?
Yes. In Terms for the customer (from the profile button at the top of Home) there is a default text for computer repair (pickup, backup, passwords, warranty) that you edit. The customer sees the terms before approving the quote, and they print on the work order PDF.
Can my technicians use it on their own phones?
Yes, if someone works with you. Tap the profile button at the top of Home, go to Team and invite them with an invite code, which you can send over WhatsApp, and they sign in with their own account on their own phone, with a role such as Technician or Manager. Inviting someone requires a paid plan, subscribed inside the app.
Does the customer need to install an app?
No. They get a link, open it in their phone's browser and see the work order with photos and prices. They approve the quote and leave comments right there.
Download it and open your first order today.
Start free. Paid plans available in the app.
Questions? praticos@rafsoft.com.br FAQ