Every bike with the right owner. Every part on the bill.
PraticOS is the work order app for bike shops. Know what was replaced on every bike, get quotes approved from the customer's phone and keep every part on the bill.
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- Customer
- Andrew Shaw
- Bicycle
- Trek Marlin 7 · 29″ · black
- Reported
- Chain noise, weak rear brake
- Total
- $165.00
Approved by customer
- Start free
- iPhone and Android
- Customers approve without installing anything
From the counter to pickup, nothing forgotten
Less time writing things down, more time in the shop. The bike comes in, the customer approves and you get paid.
Say the job and AI writes the order
On New order, tap Speak and say “Marina's Caloi, full tune-up and new chain”, or take a photo of the written order. The AI fills in the customer, bike, services and parts with your catalog prices. You check it and save.
- Everything the AI filled in is marked with ✦, and you can undo it
- Fix it by speaking: “the chain is 120”
- Bike profile with type, wheel size, frame, groupset, brakes and serial number
Show how it came in
Photograph the bike on the work order. Want a standard check-in? Build your own checklist with what the shop checks on every bike.
- Your way, with yes/no, notes and photos
- Photos on every checklist item
- One template for every tune-up
Customers approve from their phone
Tune-ups, adjustments, brake bleeds and parts come from your catalog, already priced. The customer opens the work order in a browser, approves it and leaves comments.
- The customer's yes is on file
- Customers see when the bike is ready
- Work order PDF to print or send
Hand over the bike and get paid
Record the payment in full or in parts, with a discount if needed. The Financial tab shows who still owes you, and you can send the customer a payment request.
- Payment in parts and discount on the same work order
- Monthly report of what came in
- Everyone who still owes you, in one list
Where a bike shop's money slips away
There's no shortage of bikes in the stand. What costs you is the tube left off the bill, the tune-up done without knowing what was replaced and the finished bike nobody was told about.
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Similar bike, wrong owner
Two black 29″ mountain bikes hanging side by side. At pickup, someone leaves on the other person's bike.
Every work order holds the brand, model, color, wheel size, frame size and serial number. The right bike goes back to the right owner.
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Tune-ups done blind
The bike comes back and nobody remembers whether the chain or pads were replaced last time.
Search by serial number or customer and see everything done on that bike, with services, parts and photos. You start the tune-up knowing the whole story.
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Parts used but never billed
Tubes, cables, pads, bar tape. Small parts that slip off the bill.
Services and parts go on with your catalog prices and the total adds up as you go. Nothing left off the bill.
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“Was that scratch already there?”
The customer points to a scratch on the frame and you can't show how the bike came in.
Photograph the bike at check-in. You can show how it came in and avoid the argument.
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Finished bikes taking up space
The shop fills up with finished bikes and the customers don't know they can pick them up.
Complete the work order and see which bikes can go. The customer follows it all on the link.
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Closing the month without knowing what came in
Service work and parts sales in the same notebook. Nobody knows who still owes you.
Get paid in full or in parts. See who still owes you and what came in this month.
PraticOS speaks your trade's language
Pick your trade and the app is ready your way: vehicle at the auto shop, device at the phone repair shop, equipment in HVAC. Find yours:
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Questions from bike shop owners
Can't find yours? Send us an email and the PraticOS team will answer.
Do I have to pay to use it?
Not to get started. You can use it free, with no limit on work orders or customers. The free plan has a monthly limit on photos and AI use, and one checklist template. Paid plans, with more of each and a team, are available in the app.
Does it work for mountain, road and e-bike shops?
Yes. Pick the bike shop option, choose your specialty (general workshop, MTB, road or e-bike) and the bike profile comes with type, wheel size, frame, gears, brakes and suspension.
Can I see what was already done on a bike?
Yes. Type the serial number or the customer's name in the work order search and every order for that bike shows up, with services, parts and photos.
Can my mechanics use it on their own phones?
If someone works with you, yes. Tap the profile button at the top of Home, go to Team and invite them with a code sent over WhatsApp, and they use the app on their own phone with a role, such as technician or manager. Inviting someone needs a paid plan, purchased inside the app.
Does the customer need to install an app?
No. They get a link, open it in their phone's browser and see the work order with photos and prices. They approve the quote and leave comments right there.
Download it and open your first order today.
Start free. Paid plans available in the app.
Questions? praticos@rafsoft.com.br FAQ