Fewer wasted trips. More repairs approved and paid.
PraticOS is the work order app for appliance repair. You show up knowing the problem, the customer approves the quote from their phone and the warranty is in writing.
Illustrative image.
- Customer
- Sandra Reed
- Appliance
- Front-load washer · 110V
- Diagnosis
- Drum bearings and seal
- Total
- $385.00
Approved by customer
- Start free
- iPhone and Android
- Customers approve without installing anything
From the customer's call to money in hand
Less time on paperwork, more time on repairs. From the call to the warranty, nothing gets forgotten.
Talk, and AI opens the order
Tap Speak and say the call: “Sandra’s fridge, not cooling, visit tomorrow at 9.” AI fills in the customer, appliance, service and the price from your catalog. You check it and save.
- What AI filled in is marked with ✦
- Fix it by speaking: “the visit is 120”
- Or take a photo of the written request
Every visit at the right time
With a date and time on the work order, the visit goes on the Schedule. You see the week, the day and what is booked at each hour, so two customers never land on the same slot.
- The week on top, the day’s appointments below
- Phone reminder before the appointment
- Daily summary at 9 a.m., if you want it
Diagnose without missing a thing
Appliance checklists come ready and you adjust the items: check-in, diagnosis by appliance type, safety and final test, with photos.
- Fridge: compressor, gas, thermostat, door seal, defrost
- Washer: filling, draining, spin, motor, bearings
- Microwave: magnetron, capacitor, door latch
Customers approve from their phone
The customer opens the work order in the browser, with nothing to install. They see the photos, parts and labor, approve and leave comments. And you always know the next step.
- The customer's yes is on file
- Customers follow the repair without calling
- Work order PDF with checklists and photos
Deliver with warranty and get paid
Record replaced parts, final test and warranty period on the delivery checklist. Then receive the payment, in full or in parts. Financial shows who still owes.
- 30, 60 or 90-day warranty in writing
- Partial payments and discounts in the same order
- Whoever has owed the longest shows up first
Where appliance repair money slips away
It's rarely a lack of calls. What costs you is the visit booked without knowing the problem, the part swapped but never billed and the warranty argued over with nothing in writing.
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Coming back for the right part
The tech shows up without knowing the model, voltage or problem, and has to come back another day.
Say what the customer told you and AI opens the work order with the address, appliance, voltage and fault. You leave knowing what to bring.
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Every tech tests differently
Each tech checks something different, and what was tested isn't written anywhere.
Ready-made checklists for fridges, freezers, washers and microwaves, with photos. No test forgotten.
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“It's broken again”
The customer calls two months later and nobody knows which part was replaced or what warranty was given.
Parts replaced, final test and a 30, 60 or 90-day warranty in writing. You answer with confidence.
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A schedule that lives in your head
Two customers at the same time, a neighborhood apart, and someone waiting all morning.
The visit goes on the Schedule and your phone reminds you before each appointment. With a team, you see everyone's schedule.
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Techs coming back unpaid
The customer asks to pay later and, by month-end, nobody remembers who still owes.
Get paid in full or in parts. See who still owes you and send the payment request with one button.
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“Is the tech on the way?”
The customer calls to ask about the quote and the repair, and the call lands at the front desk.
The customer opens the link and sees the status, photos and prices. Fewer calls for you to take.
PraticOS speaks your trade's language
Pick your trade and the app is ready your way: vehicle at the auto shop, device at the phone repair shop, equipment in HVAC. Find yours:
Illustrative images.
Questions from appliance repair pros
Can't find yours? Send us an email and the PraticOS team will answer.
Do I have to pay to use it?
You can start free, with no limit on work orders or customers. The free plan has a monthly limit on photos and AI use, and one checklist template. Paid plans, subscribed in the app, raise those limits and unlock your team.
Which appliances have ready-made checklists?
There are diagnostic checklists for fridge and freezer, washer and microwave, plus intake, safety, final test and handover checklists that work for ranges, dishwashers and more. You can edit the items or build your own.
How does the visit schedule work?
The work order goes on the Schedule by its visit date. You see the week and the day, and your phone reminds you before the appointment. If someone works with you, you can filter the schedule by person.
Can my techs use it on their own phones?
Yes, if someone works with you. Tap the profile button at the top of Home, go to Team and invite them with an invite code, which you can send over WhatsApp, and they sign in with their own account on their own phone, with a role such as Technician or Manager. Inviting someone requires a paid plan, subscribed inside the app.
Does the customer need to install an app?
No. They get a link, open it in their phone's browser and see the work order with photos and prices. They approve the quote and leave comments right there.
Download it and open your first order today.
Start free. Paid plans available in the app.
Questions? praticos@rafsoft.com.br FAQ